Openstack User Survey is released

The latest user survey has been published online.

The results are extremely encouraging and show a continuing adoption of Openstack.

  • Number of respondents to the survey increased by about 40%.
  • The number of deployments in responses also increased by about 40%.
  • Europe has increased it's share and is up to 24% of the respondents, which is now the same as in Asia. The US is still leading the way with 46% of respondents.
  • The UK has increased from 3% to 4% of respondents, showing a leading interest in Europe as other countries share has declined.
  • Significantly more respondents are running in larger organisations showing that Openstack is also suitable for large scale organisations and deployments.
  • Over 90% of respondents site "No Vendor Lock-in" and "Open Standards" as primary drivers to adopt Openstack.

A very significant change is the analysis of the Net Promoter Score (NPS). The NPS score is determined from the answers to the question: "How likely are you to recommend OpenStack to a friend or colleague?" from 1-10.

Scores of a 9 or 10 are then rated as Promoters, scores of 7 or 8 are rated as Passives and 6 or less as Detractors.

The scores for the deployment responses are as follows:

Deployments April 2015 Oct 2015 April 2016
Responses 243 252 313
Promoters 53% 53% 52%
Passives 26% 29% 37%
Detracors 21% 18% 11%
NPS 32 35 41

So, these numbers are from people who actually deploy Openstack and use it and although the Promoters score has remained relatvely stable the detractors score has significantly reduced by about 10% and the NPS for deployers is 41.  When you isolate the deployments that are actually in production then the score goes up to a wopping 54.  The highest score typicaly for the software industry is a score of 53.  That would imply that those running Openstack in Production are actually extremely satisfied with Openstack overall.

The trend with Openstack continues upwards and onwards. 




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